Frequently Asked Questions
Where do I find you?
Do you actually set the sails?
We have six sails and set them according to the conditions. Most trips we have at least four set: the jib, staysail, main and mizzen. When the winds are less than 15 knots we aim to set the topsails.
Guests are welcome to assist the crew.
Will I get seasick?
We sail as much as possible and it is rare for guests to get seasick. For those who would like it, we have complimentary ginger onboard.
What happens if it rains?
We like to give our guests the best possible experience.
Our cancellation policy is a full refund in the event of us cancelling and although a refund is processed on the day, it may take a few days to appear in your account.
Do you have parking?
Parking is limited on the waterfront, and it is monitored by the Hobart City Council.
We recommend parking in one of the public carparks including Market Place or Red Square at Hunter Street.
Do you cater for food allergies?
We do our best for cater for our guests’ requirements. Please include any dietary requirements at time of booking. The menu is vegetarian and although we offer gluten free options with notice, please be aware the galley is limited.
Are wheelchairs allowed onboard?
Boarding the vessel includes coming down a flight of stairs on the wharf and then stepping on a gangplank and over the rail. Our crew are happy to assist, but we suggest those with mobility questions call us to discuss this. Due to the access, it is difficult to accommodate wheelchairs.
Can I smoke onboard?
The vessel is a non-smoking environment, and we ask guests to refrain from smoking during their Rhona H experience.
Do you have gift vouchers?
Yes! Gift vouchers can be purchased at our booking site, or we are able to create personalized gift vouchers with your message to any value from $50.00. They make a lovely gift and can be redeemed on merchandise or any SV Rhona H experience.
Are private charters possible?
Yes, private charters are available. Please check the”Sailing Options” page for more details.
What is your cancellation policy?
Our sailings are weather dependent – if we need to cancel for any reason you will be given a 100% refund.
We understand travel plans may need to change, if you need to cancel, please contact us with as much advance notice as possible so we have an opportunity to re-sell your berth.
Our cancellation policy is:
COVID IMPACTED GUESTS: full refund provided when a photo of a current RAT test is provided.
All other refunds:
- Booking deposit – No Refund
- Cancellation within 7 days of the departure time – No refund *
- Cancellation within 21 days of the departure time – 50% refund *
- Cancellations before 21 days of the departure time – 100% refund less $15 administration fee
* If we are able to re-sell a cancelled berth we will only charge the $15 cancellation handling fee.
We recommend all guests take out travel insurance to cover unforseen changes to travel plans.
Note:
We process the refund on the day but it may take a few days for the refund to appear in your bank account.
